CouchCheck support

Let’s get you
back to your shows.

A few useful answers, without the runaround.
And a real person when you need one.

Find your rhythm

How do I add a show?

Find a series in Search or Discover and use its add-to-Library action. Show Details and the show’s contextual menu give you tracking choices. Adding a personal show is separate from adding it to Our Shows.

What can I discover?

Television series, seasons, episodes and cast information from TVmaze, with discovery rankings from Trakt. Browse popular and trending shows, genres and network-associated collections. V1 is television-only, not movies.

How do watched episodes and Undo work?

Use an eligible episode’s watched action to record that episode. Use the temporary Undo feedback if you made a mistake. Review the active personal or Together progress context first; one does not silently mark the other.

Why does Up Next differ from a show’s release schedule?

Up Next uses your own unwatched progress. A released episode can be next for you even while later episodes are already available. Future episodes remain distinct from episodes ready to watch.

Can I watch or stream in CouchCheck?

No. CouchCheck tracks television and helps you choose what to watch. You still use your broadcaster or streaming service to watch the actual video.

Your account & cloud saves

How do I sign in with email?

Open Profile and choose Continue with Email. Enter your address, then enter or paste the six-digit code from your email. The current code expires after ten minutes. If you request another code, use the latest message and respect the resend countdown.

What if the code doesn’t arrive or has expired?

Check the address you entered, spam/junk folders and any forwarding or filtering. Wait for the resend option, then try once more with the latest code. An invalid or expired code can be corrected without changing your Library. Never send a verification code to support.

Can I use Apple or Google?

Supported builds offer Apple, Google and email sign-in. To connect another method to an existing account, use Profile → Your Account → Sign-In Methods while signed in. Do not assume an unlinked provider identity will open the same cloud account.

I signed in but my saved shows aren’t where I expected.

Check the account identity and linked sign-in method in Profile. Apple may use a private-relay email. A different identity can be a different account. Do not import, overwrite or reset a Library to troubleshoot; contact support first.

Does signing in automatically upload my guest Library?

No. Guest tracking, account cloud setup, import and recovery are separate choices. Signing in does not by itself authorize a full guest upload or replacement. Review the displayed account and changes before confirming a setup or recovery action.

How do automatic saves work?

Once cloud saving is set up, you can opt into Automatic Cloud Saves in Profile → Cloud Library. Tracking is saved locally first. Offline changes wait for a connection, and completion is shown only after server verification. Turning the switch off does not erase an existing cloud copy.

What should I do if a save is waiting or fails?

Keep your local Library and pending work intact. Check connectivity and the displayed account, then use the provided retry or sign-in guidance. A temporary network failure is different from an authentication problem. Don’t uninstall the app or clear local storage as a first troubleshooting step.

Episodes, dates & reminders

Why is an episode missing or its date different?

Source metadata and broadcaster schedules can change. Specials and season numbering can differ between sources. Check the show’s TVmaze source link. A date-only or unknown-time release is displayed without inventing a precise release time.

Which timezone does the Calendar use?

The app uses its supported Calendar/timezone preferences for timed releases. A date-only release remains a date rather than being shifted into a different day as if a release time were known. Personal overrides are your own choices, not official schedule corrections.

How do I get back to today?

Use Today at the top of Calendar. Reselecting the already-active Calendar tab invokes the same action. Switching away and returning preserves your previous Calendar position instead.

Do notifications need permission?

Yes. Episode reminders are optional and scheduled on the device. Review notification permission, focus modes, reminder choices and any custom release times if a reminder is missing. CouchCheck cannot guarantee delivery by iOS.

What does Apple Calendar access do?

You choose whether to export TV episode events. Supported features can select or create a calendar and check events previously exported by CouchCheck using the relevant permission. Calendar-account synchronization is controlled by Apple or your calendar provider. You can manage permission in iOS Settings.

A little better, together

Is Together Mode available now?

Not publicly yet. The shared experience is implemented locally and is being prepared for hosted activation and controlled testing. The website explains the intended feature; it does not enable a partnership or create an invitation.

How will I invite someone?

When available, open Profile → Together Mode → Invite Someone. Create an invitation reserved for their verified account email, then deliberately share the link or code. The recipient reviews it in the app and explicitly accepts. No automatic invitation email is sent.

What do I do with an invitation code?

Open Profile → Together Mode → Have an invitation? and paste the code. Sign into the account it was sent to. The authenticated app checks whether it exists, is active and belongs to the right verified recipient. The website checks format only.

The link didn’t open CouchCheck. What now?

Copy the separate invitation code and open CouchCheck manually. Browsers can block custom app links, and a website cannot reliably tell whether an app is installed. Public App Store availability and native Universal Link activation are still pending.

Why can’t my account accept an invitation?

It may be reserved for another verified email, expired, cancelled, declined or already used. You may also already have a partnership. Check the intended account with the inviter without sharing sign-in credentials. The app won’t silently switch accounts or reveal private membership to an unrelated user.

Can my partner see my private Library?

Together membership is limited to Our Shows and shared progress. Your complete personal Library, private watch history and favorites are separate. A series can be both a personal favorite and a shared show without combining those records.

What happens when someone leaves?

Both active memberships in that partnership end. Personal Libraries stay unchanged. Shared history is retained rather than silently destroyed, and unfinished local changes stay protected from replay into a different partnership. Reconnecting starts a new partnership.

Your data, your choices

Where is Export My Data?

Open Profile → Your Data → Export My Data. Choose and verify a private destination in the native sharing options. The JSON includes your represented Library, watched history and preferences; it can include device-specific planning references. Keep it somewhere safe.

How do Import My Data and cloud recovery differ?

Import selects a CouchCheck JSON backup from a file. Cloud recovery reads the signed-in account’s saved Library. Both require validation, a change review and explicit confirmation when available. They do not automatically authorize a cloud upload. Do not use your only device copy as a test environment.

What stays local as a guest?

Guest Library, viewing history and settings stay on the device unless you explicitly export or approve an account-data operation. Signing out is not deletion of guest tracking. Device-specific Calendar and notification references are not part of personal cloud sync.

How do I delete my account?

Self-service deletion is not operational yet. Read the Account Deletion page and contact the confirmed support address from your account email. Requests require verification and confirmation; sending a message is not itself completed deletion.

Can I ask a privacy question?

Yes. Contact support@sneakertweakers.us. Describe the issue and the app version, but leave out verification codes, passwords, access tokens and unnecessary private backups.

Still need a hand?

Email Elias at CouchCheck support. Tell us your app version, what you expected and what happened. Please don’t send passwords, sign-in codes, tokens or a private backup unless a specific, safe support process has been agreed.

Email support

support@sneakertweakers.us · Help from the person building CouchCheck.